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FAQs

What is Bit Shopping and how does it work?


Bit Shopping is an online department store offering customers the ability to buy now and pay later with no interest on a large range of products.


We offer a choice of payment processors including Bitpay, Coinbase Commerce & GoCoin.  You can learn more about each one by clicking on the logos below.

bitpay-store

gocoin-store

To pay with either of these payment processors, select your preferred option during checkout.

You will then be redirected to the payment processors site to complete the transaction. We will receive a notification of your order immediately and begin the dispatch process.


What if I don't want to pay with Cryptocurrencies?

Simply select from the Credit Card or PayPal payment options at checkout and you can pay with traditional dollars and cents.


Is Bit Shopping Australian owned?

Yes, Bit Shopping is proudly 100% Australian owned.

 

Products -  I'm looking a product that you don't stock. Can you get it?

We are always looking to expand our range at Bit Shopping to better serve our customers.


By all means you are welcome to contact us in regards to products you would like to see added to our online store.


Products - Do you price match with other online retailers?

We will look at price matching if you find an item advertised for less on another online only store.

Please let us know if this occurs by emailing us at hello@bitshopping.com.au including a product link of the competitor's product and your shipping postcode.


Products - Is there a showroom where I can view products before purchasing?

Unfortunately, we do not have a showroom facility. As an online business Bit Shopping strives to provide you with the best value prices by cutting out the costs of maintaining a retail store.


If you have any questions about a product you would like answered prior to purchase, simply contact us with the product link and we will get back to you ASAP.


Orders - I have not received a confirmation email for my order. Where is it?

Firstly, please ensure you have added hello@bitshopping.com.au to your safe senders list.


Your order confirmation email should be delivered to you shortly after your purchase. If you have not received it please check all Spam, Junk Mail and Promotions folders as it may have been directed there accidentally.


If you have not received a confirmation email within 24 hours of your purchase, please contact us with your full purchase name, email address and the items you have ordered and our support team will follow up and resend the confirmation email to you.

 

Orders - Can I change the items on my order after I have submitted my order?

No. If you wish to do this you will need to cancel your order and place a new order through Bit Shopping for the items you want.


Orders - Where can I view my order history?

Simply log into your account here to view the orders you placed under 'Order History'.


Orders - I forgot to use my coupon when making my first purchase. Can I add it to my existing order?

Please contact our customer support team on hello@bitshopping.com.au as soon as possible after your order. We may be able to offer you a partial refund on your existing order.


Delivery - How can I track my order?

Order tracking information (if available) can be accessed here: 


For more information please see our Shipping Guide here

 

Warranty & Returns - Do you offer a warranty on your products?

Yes, Bit Shopping offers a 12 month warranty on all products, unless stated otherwise.


For more information please see our Warranty & Returns Guide here


Customer Service - When will I get a reply to my email?

Our team endeavours to personally attend to all customer enquiry emails as soon as possible, usually within 1 business day.


Our business hours are: Monday – Friday 9:00AM – 5:30PM (AEST) and your query will be responded to within those hours.


Note: Please do not send multiple email enquiries as they may only delay the resolution.

Customer Service - I would like to provide feedback about my experience shopping with Bit Shopping.

We would love to hear from you.


Please send any feedback you have to our customer service team at through our Contact Page and we will be in touch with you ASAP.


Didn't Find An Answer To Your Question?

Feel free to inquire via the Help box in the bottom right corner of this screen or send us an email via our contact page here.